our privacy policy was updated on july 15, 2021, and is effective on july 22, 2021.
please take some time to familiarize yourself with our privacy policy and contact us if you have any questions.
introduction
zhongshan zuccn technology co., ltd. and its affiliated companies (hereinafter referred to as "zuccn" or "we") provide you with a platform to purchase goods, check orders, check logistics, evaluate goods, find after-sales outlets, and consult online customer service.
we take your privacy very seriously. this privacy policy is for zhupai zuccn the privacy statements and commitments made are an important part of the "zhupai privacy policy". related to zuccn if there is any inconsistency between the special agreement and the "zhupai privacy policy", this privacy policy shall prevail; if there is no agreement in this privacy policy, the "zhupai privacy policy" shall prevail. in particular, it is recommended that you read the "zhupai privacy policy" in detail regarding the agreements on "minor information protection, security measures, and cross-border transmission".
this privacy policy has been developed with your needs in mind. it is important that you fully understand our personal information collection and use practices, while ensuring that you have ultimate control over the personal information you provide to us. this privacy policy sets out how we collect, use, disclose, process and store your information using our zuccn（ including the information provided to us when shopping mall websites, clients, mini-programs, and various products and services provided to you in new forms that emerge with the development of technology). "personal information" under this privacy policy refers to data that can identify a specific individual either by itself or by association with other information. we will use this information strictly in compliance with this privacy policy.
ultimately, we want to bring the best experience to our users. if you have any questions about the personal information handling practices described in this privacy policy, please contact admin@zuccn.com contact us so we can handle your special needs. we'd love to hear your feedback.
1. what information we collect and how we use it
（1) situations in which you must authorize us to collect and use your personal information
the purpose of collecting personal information is to provide you with products and /or services, and ensure that we comply with applicable relevant laws, regulations and other normative documents. you have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your questions. these features include:
we may also collect other types of information that are not directly or indirectly associated with an individual and are clustered, anonymized or de-identified. for example, when using specific services, the user's device model and system version number may be collected. the purpose of collecting this information is to improve the services we provide to you. the categories and amounts of information collected depend on how you use, join or participate in our products and /or services.
1. implement necessary functions for online shopping
（1） product information display and search
in order to allow you to quickly find the products you need, we may collect information about your use of our products and /or service device information (including device model, device identification, operating system and zuccn version information, language settings, mobile phone screen size and resolution, operator information), and browser type to provide you with the best way to display product information. we will also use your above personal information in order to continuously improve and optimize the above functions.
you can also search to find exactly what you need. we will retain your search content so that you can re-enter it or show you products related to your search content. please note that your search keyword information cannot independently identify you and does not belong to your personal information. we have the right to use it for any purpose; only when your search keyword information is mutually exclusive with your other information when used together and can identify you, during the combined use, we will treat your search keyword information as your personal information, and process and protect it together with your search history in accordance with this privacy policy.
（2） place an order
when you are ready to check out the items in your shopping cart, the system will generate an order for you to purchase the items. you need to fill in at least your consignee's name, delivery address and mobile phone number in the order. at the same time, the order will include the order number, information about the goods or services you purchased, the amount of payment you should pay and the method of payment; you can additionally fill in the consignee's fixed phone number and email address information to add more contact information to ensure that the goods can be delivered accurately, but not filling in this information will not affect the generation of your order. in addition, the list of purchased items is used to print the invoice and enables you to identify the contents of the package.
you are at zuccn when purchasing drives, control cards and other services online, you may also be required to provide your real-name information in accordance with national laws and regulations or the requirements of service providers (including basic telecommunications operators, mobile resale operators, etc.). this real-name information may include your identity information (such as copies or numbers of your id card, military officer id card, work and residence permit, passport, driver's license and other documents stating your identity), your own photos or videos, name, phone number, etc. when you purchase whole-house customization services, we will also collect the house address, name, phone number, and new media account (optional) provided by you to contact you on the time and place of the visit, as well as the house type, house status, and purchase budget information. for customized solutions for you. these orders may include information such as the address where your equipment is installed (which may be your home address).
all the above information constitutes your "order information". if the goods or services you purchase are zuccn self-operated, in order to help you achieve order-related services, we will use your order information to verify your identity, confirm transactions, payment settlement, complete delivery, query and display order details for you, and provide customer service consultation and after-sales service. if the goods or services you purchase are provided directly by a third-party merchant, and the delivery, customer service and after-sales service of the goods are provided by such merchant, we will provide your order information to such merchant to achieve such purposes. . if a third-party merchant entrusts zuccn to provide the above-mentioned delivery, customer service and after-sales services, we will also use your order information to provide you with such services.
（3） payment function
after you place your order, you can choose zuccn affiliates of or related to zuccn payment services provided by cooperative third-party payment institutions (including wechat pay, alipay, unionpay and other payment channels, hereinafter referred to as "payment institutions"). the payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions in order for them to confirm your payment instructions and complete the payment.
（4） deliver product or service functionality
after you place your order and choose cash on delivery or complete payment online, contact zuccn the cooperative third-party delivery company (including sf express, etc., hereinafter referred to as the "delivery company") will complete the delivery of your order. you understand and agree with zuccn the cooperative third-party delivery company will use your order information in the above steps to ensure that your ordered goods can be delivered safely.
（5） customer service and after-sales functions
our telephone customer service and after-sales functions will use your account information and order information. to ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. when you need us to provide customer service and after-sales service related to your order information, we will query your order information. you may provide other information besides the above information when communicating with our customer service personnel, such as when you ask us to change the delivery address, contact person or contact number.
you can check and apply for after-sales service of the product through the authenticity identification code of your device.
2. functions necessary to ensure transaction security
to improve your use of our products and /or system security during service, to more accurately prevent phishing website fraud and protect account security. we may determine your account information, browsing information, order information, your commonly used software information, device information, etc. account risk, and may record some links that we think are risky (" URL”）； we also collect your device information ( MAC address, client IP address, bluetooth switch status) to combat unfair purchasing behaviors such as fraudulent orders.
（2) situations in which you can choose whether to authorize us to collect and use your personal information
1、to make your shopping more convenient or more fun, thereby enhancing your zuccn for your online shopping experience, your personal information may be collected and used in our following additional features. if you do not provide this personal information, you can still shop online, but you may not be able to use these additional features that bring you shopping pleasure or you may need to fill in some information repeatedly when purchasing certain goods. these additional features include:
（1）location-based additional features: when you turn on zuccn when you return to the home page, we will collect your location information (we only collect your geographical location at that time, but will not combine your location information at various times to determine your whereabouts) to determine where you are, and automatically recommend to you the goods or services that can be purchased in your area; used to calculate whether there is regional inventory in your area; show you the regional activities you can participate in; used to calculate the distance between mijia and after-sales service online stores in your city; create a new and help you quickly select the current address when modifying the address.
（2）additional functions based on camera (camera): you can use this additional function to scan, record video product reviews, record short video content, and take photos /the function of video describing the problem to customer service.
（3）additional functionality based on image upload: you can zuccn upload picture product reviews, describe problems to customer service through pictures, and upload short video content.
（4）additional functions based on address book information: we will collect your address book information so that you no longer need to manually enter the information of the contacts in your address book when shopping (for example, you can directly recharge the phone number in your address book).
（5）microphone-based additional functions: you can use this additional function to record video product reviews, record short video content, and describe problems to customer service via video.
（6）calendar-based additional functions: you can use this additional function to complete new product launches and make appointments for rush purchases.
2、the above additional functions may require you to enable us to access and write permissions to your geographical location (location information), camera (camera), photo album (picture library), microphone, address book and calendar in your device to achieve these collection and use of information involved in the functionality. please note that when you turn on these permissions, you authorize us to collect and use this personal information to achieve the above functions. when you turn off the permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information. information, and cannot provide you with the above-mentioned functions corresponding to these authorizations. your decision to turn off permission will not affect the previous processing of personal information based on your authorization.
3、personalized recommendations
in order to bring you personalized product recommendations and displays, we will collect relevant data and use algorithms to show you the product or service information you are interested in; or show you products you may want to find when you search. to this end, we may collect information such as your geographical location, device model, search content, shopping cart item list, order information, browsing information, etc. we may associate information collected from your various devices so that we can provide you with consistent services across those devices. we may combine information from one service with information from other services to provide you with services, personalized content and recommendations. you can turn this feature off at any time in settings. for more of this information, please see the "your rights" section below.
4、participate in activities
zuccn from time to time, some marketing activities, such as sweepstakes and online surveys, will be launched, and you can freely choose whether to participate. if you participate, you are deemed to agree that we collect the information you actively provide to us, including but not limited to your name, mailing address, contact number and other information.
（3) you are fully aware that we do not need to obtain your consent to collect and use personal information in the following situations:
1、related to national security and national defense security;
2、relevant to public safety, public health, and major public interests;
3、relevant to criminal investigation, prosecution, trial and judgment execution, etc.;
4、to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
5、the personal information collected is disclosed to the public by the personal information subject on his own initiative;
6、your personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7、necessary to enter into a contract at your request;
8、to maintain the products provided and /or necessary for the safe and stable operation of the service, such as the discovery, disposal of products and /or failure of the service;
9、necessary for legitimate news reporting;
10、when it is necessary for an academic research institution to conduct statistical or academic research based on public interests and provide externally the results of academic research or descriptions, the personal information contained in the results will be de-identified.
（4) situations in which we obtain your personal information from third parties
where permitted by some laws, we may obtain your personal information from third parties. for example, for the purpose of security and fraud prevention, for services such as specific accounts, your information will be verified through legal sources with your authorization; you authorize a third-party account to log in to use our services or authorize the import of your information in a third-party platform information such as accounts, nicknames, etc.; information related to you performed and provided by others, such as other users using zuccn fill in your shipping address at the time.
（5) non-personal information
we may also collect other information that cannot identify a specific individual (that is, information that is not personal information), such as statistical data generated when you use specific services, such as device-related information, daily activity events, page visit events, and page visit duration events. , session events, network ty
